Shipping policy
Order Processing Time
Our goal is to process orders quickly to get packages on your doorstep ASAP. Once an order is placed, allow 1 to 3 business days (M-F) for most orders to be processed for shipment. During peak sales periods, holidays or extreme weather conditions, order processing time may be longer.
How will my order be shipped?
Our orders are shipped via UPS/USPS for the fastest shipping times. Shipping times are the responsibility of the carrier are not guaranteed by Serena Basics, LLC. During summer months, orders will ship Mondays thru Wednesdays to limit heat exposure in the shipping process over a weekend in high temperature areas.
Can I track my order?
Yes, after your order has been processed, you will receive a notification via email with tracking information.
How long before I receive my order?
After the 1 to 3 day processing period, you order will ship via UPS/USPS for the fastest possible delivery time. Shipping times after the UPS/USPS handoff are the responsibility of the carrier are not guaranteed by Serena Basics, LLC.
Please ensure you have correctly entered your shipping address details as we cannot be responsible for orders that do not arrive due to error in address.
If you have any questions about your order, please contact us via email at customercare@serenabasics.com. More information about shipping times can be found in our Shipping & Return Policies.
High Temperature Areas: the best way to avoid a melted candle is to bring your candle order inside quickly once you receive notification that it has been delivered!
I put in the wrong shipping address, how can I change it?
If you enter a wrong shipping address, please contact us as soon as possible at customercare@serenabasics.com so we try to update the address before your item ships.
Once an order's label is created, we are unable to make any changes to the delivery address. To update your shipping info, if your order has already shipped, call UPS at 1-800-275-8777 to change your delivery address.
Do you ship internationally?
At this time we only ship within the U.S. We are working on expanding our footprint in the future. If there is a country you would like us to ship to, please let us know at info@serenabasics.com so we can plot it on our map!